Grubhub Portal

Grubhub Portal

When first signing in, you will automatically be on the dashboard.  This will give you historical sales information, thru Grubhub, for the location that you are logged into.




In the orders menu, you will find active, scheduled, and completed orders:
  1. Active & scheduled orders will provide you a look at what you are working on now or what is headed your way in the future.  All of these will also exist in Toast.
  2. Clicking on a completed order will give you an opportunity to rate the driver.






Settings > Order & Delivery Settings:
  1. Set prep times
  2. Enter pick up info for drivers
  3. Enter additional time needed for large orders (you will also need to define when an order should be considered large)



Settings > Hours:
  1. Regular operating hours are pulled from Toast, do not edit here
  2. You can add special hours (which do not pull from Toast) when you need to override you regular hours for FUTURE DAYS
  3. Select Start/stop new orders or Turn off/on orders for special hours needed DAY OF



Settings > Marketplace profile:
  1. This is where you will add/edit information and pictures to change how your location appears on the Grubhub app
  2. You will also find your Grubhub reps's info here


    • Related Articles

    • Doordash & Doordash Drive Portal

      Doordash order types (channels) in portal found on orders page: Doordash or Caviar - Doordash customers who ordered thru Doordash Drive with a Toast ticket # (1-3 digits) - Zeeks Pizza customer Drive with an Incentivio ticket # (8-10 digits) - Zeeks ...

    • Uber Direct Portal

      Requesting a refund: Click the initials in the upper right corner Select 'Help Center' Select 'Submit an Uber Direct refund request' Fill out and submit the form How to find an order: 1. Search by: Store Order ID Uber Order ID Recipient Name ...

    • Planned Full Day Closure for a Holiday - Turning off online ordering and third party ordering platforms

      Overview Whether it's a holiday or a planned day in the future, there are times you might want to temporarily prevent orders from coming in for an entire day. In order to do so, you need to adjust settings in all of the relevant platforms where ...

    • Tech Vendor Support Contacts

      Uber Eats (the marketplace where customers order from) Support Phone - 833.275.3287 Support email - restaurants@uber.com Rep - Rachita Verma - rachita@uber.com Uber Direct (the 3rd party outsourcing service) Support Phone - 866.987.3750 Support Email ...

    • Hybrid Delivery

      What does 'Hybrid Delivery' mean? Hybrid delivery is when you deliver some orders with your own Zeeks Pizza delivery drivers and some are outsourced to 3rd party delivery drivers. Why do locations choose to do 'Hybrid Delivery'? They may be having ...